Shipping Policy

What are the delivery charges?

There are no delivery charges for orders with a total value of Rs 1000 or above.

DentoXpert charges Rs. 80 as delivery charge for order values below Rs 1000.

How are the items shipped?

DentoXpert delivers your orders through its own logistics team in its direct-service locations. Orders from all other locations are shipped through renowned logistics service providers (couriers). You can be rest assured that the products will reach you in perfect shape.

What are the locations to which DentoXpert can deliver?

DentoXpert has reliable courier partners who cover most locations across the country. In the rare case that your location is not covered by any of our delivery partners, we will get in touch with you to work out alternative arrangements to ship the products to you.

If alternative arrangements cannot be worked out, your payments shall be refunded to you and the order cancelled.

How much time does it take for the products to reach me?

Order products are shipped from DentoXpert’s warehouse on the same day or the next day.

All orders are currently shipped from Bangalore. Depending on your location, it may take 1-7 days for the shipments to reach you. You will be able to track your order details, once you login to your account. Our Customer Care would also be able to help you with more details about the order, where necessary.

Why is the Cash on Delivery option not available for me?

Cash on Delivery (C-o-D) option availability is dependent on the coverages offered by our shipping partners. And, DentoXpert accepts C-o-D only for transaction values lesser than Rs 25,000.

You may not be able to avail the C-o-D facility if either of these conditions are not met. We are continuously expanding our service locations, and we hope to offer the C-o-D facility and other benefits at your location in the near future.

Can I receive my products outside India?

No, we do not deliver to international locations currently.